This service delivers books and audiobooks free to your door if you are unable to visit the library yourself. Whether you are interested in becoming a customer or a volunteer, find out more here.
Information for Customers
If you are unable to visit the library yourself, one of our Home Library Service volunteers can come to you.
The Home Library Service delivers items free to your door if you are unable to visit the library yourself, and have no-one to visit on your behalf.
There is no charge for borrowing any items.You can choose how many items you borrow - up to 20 at a time.
A volunteer will bring the books to your home every 4 weeks, at a time that suits you.
Become a Home Library Service Volunteer
Help us make a difference to people in your community by volunteering for the Home Library service. Northumberland Libraries wants to make its service accessible to everyone.
We are looking for volunteers to deliver books to people who are unable to leave their homes. Volunteers deliver items to people in their own homes.
The Volunteers Role
Volunteers deliver items to people in their own homes. If you are a keen reader, you will have the chance to select stock for your customers, or if you would prefer, library staff will choose the stock. You can take a note of any requests customers may have for specific items and pass those on to library staff.
You will be delivering a much appreciated service to people who would otherwise be denied the pleasure of reading. You will also gain experience that will be useful in other walks of life and develop your skills in dealing with a wide range of customers.
Volunteer Frequently Asked Questions
How many people is a volunteer expected to visit?
There is no fixed number. This can vary according to how much time a volunteer can spare and the demand from customers.
When do I have to do it?
Visits are every four weeks and the number of customers varies according to how much time a volunteer can spare and the customer demand. The visits are organised to suit you and the customer, but you must then keep to the agreed day and time
How far is a volunteer expected to travel?
A volunteer will only be asked to travel a reasonable distance.
Do I need business insurance?
Your car insurance should include cover for voluntary work, but check with your insurers. If you need to pay an extra premium, the Library Service will reimburse you.
Will I be given training?
Yes. A short session will be provided covering the library service and some basic health and training issues.
What would I be expected to do if the customer was ill?
If the situation was an emergency, then you would ring the emergency services in the same way you would deal with any emergency. If you had cause for general concern, you would report to your contact person at the library you use as your base so that appropriate action could be taken.
Do I have to handle cash?
No. The service is free, but if items were damaged by the customer we may want to make a charge. In that instance library staff would collect any payment.
How do I volunteer?
A member of staff will take your name and phone number and a librarian will be in touch. We will take up the references you supply.